FAQs

Shipping/Ordering

  1. Do you ship internationally?
    Unfortunately, we are unable to ship internationally due to the fragile and extremely perishable nature of our chocolates.
  1. Do you ship other than Mumbai city?
    Yes,We do PAN India delivery.
  1. What is your return policy?
    Since we sell food items, we don’t accept returns. However, if there is an issue with your order, please let us know and we’ll do whatever we can to make it right for you. For all shipping related questions, please visit our shipping policies page for any additional information you might be looking for.
  1. Can I checkout with shipping for multiple addresses?
    Currently, our checkout only supports single addresses for shipping at checkout. To ship to multiple addresses, you will need to place multiple orders. We know this is a feature that many of our customers desire and are working on a solution to be able to offer this feature while maintaining our checkout security for all of our customers.

General Questions

  1. How long do your chocolates last? How quickly should they be consumed upon receiving?
    We recommend enjoying our bonbons within 2 weeks of receiving them for ultimate freshness. Our assortments contain fresh ganache, which only has a 2 – 4 week shelf life.The shelf life of other confections we produce varies by product. Here’s a guide to help:
Product Shelf Life Temprature
Boxed Collections (Bonbons) 2 – 4 weeks 14-18 degree
Chocolate Bars with nuts 6 months 20-22 degree
Chocolate Bars with milk chocolate 9 months 20-22 degree
Chocolate Bars with dark chocolate 12 months 20-22 degree
Dragees collection 9 months 20-22 degree
Toffee Collection 6 months 20-22 degree
Drinking Chocolates 12 months 20-22 degree
Hazelnut Spread 3 months 16-18 degree
Salted Caramel Spread 6 months 16-18 degree

ONLINE ORDERING

How do I place an order?

You can order our products via our online store at www.lepure.in

Our collection can be browsed by product category.Toffee collection,Dragees Collection,BonBons and Pralines,Spreads,Other confectionaries,Hampers.

Once you have made your selection and added everything to your basket, you can follow the next steps to confirm your order.

Can I add a personal message?

We offer you the possibility to add a personal message to your order if you wish. This can be done when selecting the delivery options for your order.

Once you have entered the delivery address, you will find a field at the bottom of the page entitled ‘PERSONALISE YOUR ORDER’ where you can enter your message.

Note: only one message can be entered per order. At the current time, it is not possible to write multiple messages, so if you wish to do so you will have to submit two or more separate orders.

Can I choose my own assortment of products?

Yes, you can curate your own hampers under- Gift Hampers —> You Curate.

How Can I Track My Order?

To track your parcel, please go to the ‘My Account‘ section. Here you will find all the necessary information, including your parcel’s tracking number and the progress of your delivery.

Once I have placed the order, can I cancel it?

You shall not be entitled to cancel the order once you have received the confirmation from us.

I would like to order a present for a close relation.

The tailor-made project offers the most beautiful attention that suits you.

Choose between our wide selection of beautifully handcrafted bonbons, coated confections, truffles, toffees.